Business ProfileforSteele Subaru

I am not happy with the labour charges of this company. First, the fact that they charged us 14 hours when our car was only in there for less than 8 hours. then they tried to justify the extra hourly charges by saying they quoted me for the job and I approved the quote. But they didn't break up the quote into parts and labour even though I commented about the fee they were charging for the service. second, the car went in at 8:30 and they started charging us an hourly labour rate at that time called it a booking fee when they never even started working on the car till 10:30 or later. So out of the 14 hours we were charged for labour, they might have spent 6 hours working on the car, they told me that at times they had two mechanics working on it but even still out of the 14 hours they charged me there was not 14 hours worth of work done on my car. When asking the service manager about this he just sat there and had this smug look on his face stating that they can legally do that because of this book that was put in that tells them it is ok to charge me for 3 hours labour when they only do 30 minutes. To me, this is not ethical and should be adjusted to suit the times. with everything going up these days unethical businesses like this should be fined. I cannot bill my employer for 4 hours when I only work 1. How can they legfally get away with this charging hours for time they were not working on the car.