ComplaintsforVolvo of Halifax/Steele Jaguar/Land Rover Halifax

• Initial Complaint

  06/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I see Advertising for Rang Rover Velar 2020 Down Payment 6999$ with 72 Month Fixed Payment 835$ and i meet the Sales Person Name ******* ******* to Trad my Jeep Car by 34000$ and he Agree and send me E Mail confirmation to make Down Payment 20000$ not 6999$ he give me the Price 930$ Month ?????? and i ask to give me Invoice to make the Insurance he give me letter total price 68500$ ??? Because my Anniversary i am hurry I receive the Car 8 Oct 2020 But i me not see any Document i ask him where the Car all Document he refuse give me any Invoice or Car Sales Details to see the Price and send him e Mail but no way after meet Alex the account Manager i receive my Car Paper after 14 Days and i found 3 price on the Paper I am not see before also i am not Sign all this Paper at all also he change my Car Trade amount from 34000$ to 31200$ that mean Kind Of theft 420$ from my tax Return from my old Car and the car Price you found 3 price 68500$ /89155$/77496$ I go check the Car with CARFX this Car arrive to Halifax Seaport on Feb 2020 he sold me in Oct 2020 the car Kilo Meter 196KM this Car is used as Demo for any body wat drive that mean should be less Price than the Advertising I was Deceived and unjustly paid all My Support E Mail and Copy with me this Car should be first return my HST return 420$ also Refund Discount as this Car DEMO Car

  

  Business response

  07/10/2021

  Mr. ***** *********,

  Supervisor, Marketplace Services

   

  Dear Mr. *********,

   

  Thank you for providing us with the opportunity to review this customer's requests

  Following please find our dealership's response to this customer's requests:

  
  The trade value of $34,000 was contingent on the customer repairing the tail light and rear bumper before trading in the vehicle…he decided not to complete the repairs and accepted a $2,800 reduction in the trade value in lieu of completing the repairs himself. If the customer had arranged for the repair of the vehicle prior to trading it in, any resulting increase in the trade value and related HST credit would have been offset by the cost of repairs and associated HST incurred by the customer to have the repairs performed, therefore we do not consider this request for a refund of $420 HST to be reasonable.
  
  The vehicle was a new vehicle, not a demonstrator, and the customer was the first registered owner. The 196 kms at delivery would have been incurred by the test drive at the factory, our technician’s test drive as part of the PDI process and the test drives of potential customers such as this customer while the vehicle was in our inventory. By this customer’s standard, any vehicle that is test driven by a technician or a customer prior to its sale would be considered a demonstrator and should be discounted, which is not reasonable. We do have demonstrators and service loaners that are registered and plated and driven by customers and employees. Typically they are kept in service for 10,000+ kms and when they are grounded they are offered to the public with a discretionary discount relative to the months in service and kilometers driven. The vehicle that this customer purchased was a new vehicle, not a demonstrator, and therefore was not considered for any discretionary demonstrator discount.

  Please contact me if you have any questions.

   

  Thank you and best regards,

   

  **** **************

  General Manager

  Jaguar Land Rover Halifax

  
  
  

   

   

   

   

  

  Business response

  07/10/2021

  ***** *********,

  Supervisor, Marketplace Services,

   

  Dear Mr. *********,

   

  Thank you for your note. We have nothing further to add to my original response.

  The trade value was reduced from $34,000 to $31,200 to reflect that fact that the customer decided to trade the vehicle in without repairing the tail light and rear bumper. Our cost to complete these repairs was estimated at $2,800. If he had invested in repairing these items the trade value would have been $34,000. but he would have been out of pocket the cost of the repair. He was aware of the trade value at time of purchase...it is clearly stated on his bill of sale and finance contract.

  Regardless of when the vehicle arrived at the dealership, it was a new vehicle when it was sold. New vehicles can often remain in inventory for many months before they are actually sold. It had never been registered or advertised as a demonstrator and was sold with under 200 total kilometers on it which, in my experience, is well within the normal range for a new vehicle.  

  Given these factors we do not feel that a monetary settlement in any amount is warranted or reasonable.

  Please contact me if you have any questions.

   

  Thank you and best regards,

    **** **************

  General Manager

  Jaguar Land Rover Halifax

   

   

  Customer response

  07/10/2021

   I am rejecting this response because:
  That is totally wrong information he is lay Again the Car total trade 34000$ see Attachment number 1 than  i offer him i give him 3850 by **** this total the repair 2800 plus 1053 $ the balance to complete my Jeep Lien 15053$ and i pay by check the reason he make this behind me and refuse give my all car Paper during the time 7 OCT to 21OCT 
  Because the Car Price 685000$ only and he charge me without show mw this Number  see the Attachment number 4 he ADD 800$ extra for Color that all why not add all Extra  Option on Haiden  Paper i gated after 21 Oct  he Stolen money from his Company When he Trad my Car by 34000$ should be sold more the this but if make less amount like 31200 and sold less 34000 $ he make Fake Profit ??????  Mr. ***** i want send all my Copy  Can i drop in your Office by Person ????  and Another Question you take my money 3850$ and make FAKE invoice with more than 15000$ over the car price and booted 3850$ as Insurance ???? no Insurance att all only me contact TD and make the Insurance if this paper gob to court Land rover in trouble different price in the Papers ???????

   

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