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ComplaintsforEyes on Halifax
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
14/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered numbered glasses from this business on March 1, 2024. It has been more than two months they have not delivered the glasses and are also not refunding the amount. They already charged my credit card and insurance provider (**** *****). They have been harassing me since two months. I have progressive numbers and it has been difficult for me to work, drive and perform my daily activities. My eyes keep watering whole day. I am scared my numbers might have increased due to that. Every time I call them they just say the glasses are at the lab. Please register my complaint and I request you to help me get the refund. At the time of placing the order I specifically mentioned the urgency of these glasses but still they have been unprofessional. My credit card was charged for $532 and my insurance provider remaining $200Initial Complaint
09/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ordered two sets of eye glasses on November 10, 2023. Received one set on January 8, 2024, but after five months I still haven’t received my second pair. I’ve called several times and each time I was told they are at the lab. I’ve asked to speak to the manager and have been told that they would pass on the message but no one has called back.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.