ComplaintsforAuction Direct

• Initial Complaint

  15/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Purchased a vehicle in November of 2022 from Auction Direct and it had pre-existing reverse sensor fault. They supplied the sensor but the issue was with both sensor and wire harness. Auction Direct said they would take care of it. This is the second time contacting the BBB on this issue because they did not respond to any of my phone calls or texts. Now I’m here because they did finally send me a cheque for $102 but the repair was $246. I’m hoping to get reimbursed for the exact amount I spent fixing a pre-existing issue.

  Business response

  15/04/2023

  Please contact **** ******** ** ***************************** with your invoice for the repair. Unfortunately, I have no idea off hand why the cheque was the wrong amount, but if you can send this to him, we will have our controller look after this for you. Best Regards

  Business response

  27/04/2023

  Good Afternoon,

   

  As previously stated, our service manager tried to reach out to the customer to resolve the issue and to clarify what the remaining balance was so we could close to matter on our end.  The customer did not what to deal with him direct and forwarded  him back to the BBB, we had left it there at that time.  I will get the remaining balance sent to the customer via cheque in standard mail as soon as possible.  The difference of Amount stated by the customer in his  formal complaint is $144.00.

   

  Customer response

  27/04/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19939300, and find that this resolution is satisfactory to me.

• Initial Complaint

  22/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I purchased a truck from Auction Direct in November of 2022. When I returned a week later to pick it up they informed me it needed a reverse sensor and they had one on order. They said they would ship it to me as I live 4 hours away. Once I received it I took the truck in to have the sensor replaced. The repair could not be completed because of a corroded pin in the wire harness broke off into the sensor. I spoke with an employee of Auction Direct to discuss this issue and he said these things happen and he would see what could be done to make it right. After a few texts (showing proof of issue from the mechanic) he replied and said that they would look after the cost as it was a pre existing issue. I repaired the truck and was waiting on a reimbursement cheque to be mailed out. However it never arrived. After a few weeks I called the contact person I was dealing with all along but no answer. I left a message but no response. Another week passes and I phoned again. No answer so I left another voicemail. Nothing so I phoned the dealership today and spoke with another employee and explained the situation. He said that he would have the contact person I was dealing with phone me but nothing? Not sure what’s going on here.

  Business response

  23/03/2023

  Hello *******,

  I first want to apologize for the delay is the reimbursement of the funds you had spent to get the wiring harness fixed.  I have spoken to my service manage ( who you have been dealing with ) and he will be reaching out to you via phone today.  I know he has all the info and is in the process of have a cheque done up for you. As soon as that is done we ail mail it out to you swiftly.

  Thank you for you patience and understanding.

• Initial Complaint

  14/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from Auction direct around the end of July - have been having nothing but issues since. I noticed the engine light was on when I was test driving the vehicle - the sales person assured me that they would resolve the issue asap. It's still not resolved to this day. I've reached out to Auction direct many times over the last few months to try to get them to resolve the issues to no avail Some of the issues include: Automatic starter doesn't work at all Rusty trunk hinges / automatic trunk doesn't work check engine light on passenger seat air bag + seat bet light on AWD light - vehicle loses power supposed to be a new catalytic converter and exhaust pipes in the vehicle - Catalytic converter and exhaust pipes rusted (was told it was all new) Sometimes it doesn't start - sounds like it's just going to shut off. Engine shutters. I trusted this company In good faith that they would honour their commitment to providing me with a reliable vehicle. I have had nothing but issues since I've purchased it. I would like Auction direct to send my vehicle to an authorized ******* dealership to be looked at and repaired. If they are unable to repair the vehicle properly for it to last, I would like a refund or exchange into a vehicle of similar value.

  Business response

  14/10/2022

  When Mr. ******** first purchased his **** ***** ** (July 24 2022) indeed there was a Check engine that we had diagnosed and cleared the code as it was possible that the code may not persist and we would have to order parts regardless. Mr. ******** was informed to contact us here at the Dealership the moment the light came back on which he did.  We had Mr. ******** return to the Dealership to verify that is was the same code and proceeded to order the parts needed. On this visit Mr. ******** also brought up another issue of his passenger airbag light intermittently and the vehicle was shutting off on its own. We could not duplicate either of these issues at this time but informed Mr. ******** that will 100% rectify these issues if they continue, we sent him on his way with the instruction that we will have him come back when the parts arrive and the vehicle is sa** to drive as the diagnosis was leading us to replace the manifold/converter which we did once the part arrived (which took several weeks). When we had Mr. ******** back to have the manifold/converter replaced we also ordered a passenger seat occupancy detection pad and a new gas cap. We call him to make arrangements to have these final things taken care of and Mr. ******** told us that he did not feel sa** in the vehicle and didn't want it any longer.  When i asked him what was going on he could only say he didn't feel sa** and that he could no longer afford the payments on the vehicle. When more questions were asked it was concluded that Mr. ******* simply could not afford the vehicle anymore and wanted us to take it back. We informed him that it was not that simple were as the vehicle was financed through the bank. Attempts have been made to have the vehicle back here for the remaining repairs.  As for the additional issues that have been brought up i have not heard of them until now... I don't believe this vehicle has auto start, the hinges may have rust on them, but this vehicle is a used **** ***** ** with 140000km's, it would only be natural to have some surface rust on the hinges. It does not have a power trunk, only a power trunk unlock.  Mr. ******** was informed that we replaced the manifold/convert on the vehicle not the complete exhaust system. Our last contact with Mr. ******* he had hung up the phone abruptly, we took this as a sign he no longer wanted our help.

    Mr. ******* purchased a used vehicle warranty when he bought his ***** Fe, it is a 2yr unlimited milage comprehensive warranty. With this most any concerns that he has mechanically with his vehicle he should be able to have addressed wherever he wishes. 

   

  Thank you,

  Auction Direct.

   

  Business response

  17/10/2022

  We Certainly did inform the customer of the gas cap as well as occupancy pad for passenger seat.  We are more than willing to complete these repairs, as we have two very capable technicians on staff. At this time, we can also address any other concerns you may have.

  Thank you,

  Auction Direct.

  Customer response

  18/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18222202, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩