Business ProfileforReady Refrigeration Inc.

Four heat pumps were installed in my home. All of the heat pumps are "short cycling". This means greater wear and tear on parts, reduced efficiency and improper performance from units. The whole point of installing heat pumps was to reduce energy costs and create a more comfortable environment in my home. With short cycling units the energy savings simply don't occur and the cost to replace these units due to their improper performance will mean installing heat pumps was a massive waste of money. If units performed as advertised this would not be the case. Within several days of installation we reported these problems to the installer and a solution of putting a smaller unit in our main level was provided. We were also told we would be refunded the cost from a bigger 15k unit to a aller 12k unit. Still today no refund has been issued, and the same sub par performance is occurring with the smaller unit. Nothing has been addressed about the strange noises coming out of several of the units. Ready Refrigeration has had ample time to fix these issues and has so far done nothing. Due to this I see the only solution being a full refund and removal of their equipment from our home. Or replace whatever needs to be replaced up to and including EVERYTHING to ensure proper heating and cooling in my home. Not once has Ready Refrigeration reached out to me with any kind of support. I have reached out multiple times and constantly told the same story. "We'll do it Monday", "oh there in staff training today", "the person that deals with that is not in today" Now I can't get anything done because of the holidays. Unfortunately holidays or not I still have to listen to troubling noises and deal with inadequate performance from the heat pumps Ready Refrigeration installed in my home.