Business ProfileforA Plus Roofing & Masonry Ltd.

Following the Storm Fiona I noticed we had a leak in our garage. On Mon 26 Sep 22, I contacted A-Plus Roofing and spoke with Bernie, the owner. I advised him of the issue and he stated he will be by later in the day to take a look. Within a couple of hours Bernie came by and advised me it was the Ridgeway that covers the peak causing the problem and that shingles were missing. I found this strange that he could tell that without going up on the roof or checking from the inside of the garage. In addition, I did not find any shingles around my property or in the adjoining wooded area. Due to this, I askeD Bernie to come inside the garage so I could show him wher the leak was coming in to the garage. Although he clearly did not feel it necessary, he accompanied me and I showed him. He bluntly told me once again, it was the Ridgeway. I asked how much he would charge and he stated $850. I agreed due to my need to limit damage to the ceilings in the garage. The next time it rained on Wed 28 Sep 22 I noticed the leak was back in the exact same place it had been prior to the repair. My wife immediately contacted the company and spoke with a female who answered the phone to let her know and to have Bernie attend to properly fix the issue. My wife also sent photos of the leak and damage at this time. My wife was advised Bernie was hunting and would be back the next week. The following week my spouse contacted Bernie who stated the leak was new and his company did what they stated they would, and that was to replace Ridgeway. I overheard my wife arguing with Bernie. Bernie stated the next time it rains, he will come out and look. Over the next few weeks it rained several times but Bernie did not ever attend my house. A different Roofer attended and stated A-Plus applied caulking to area that ridge meets upper gable and butt capping to gable over existing capping. Capping should have been cut and wrapped into gable to ensure proper water run off.