ComplaintsforNothin' Fancy Stores

• Initial Complaint

  01/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We purchased a sofa and chair set from the Bridgewater store on November 6, 2020. Two of the cushion covers began to separate after only about a year of use. It seemed to me that it was a manufacturer's defect, but I accepted that it was no longer under warranty and contacted the store to order two new covers to match on April 6th of this year (2023). I paid $195.50 for the covers, which I expected to receive within a few weeks. However I kept having to return to the store only to be told that the cushions were somewhere in transit, maybe check again next week. The first cushion covers they showed me were totally wrong, so I had to wait for them to find my covers. In July I finally received what I thought were the correct covers, but they were made incorrectly and were too big. I spoke with Amanda who was responsible for contacting the manufacturer to rectify the situation , she promised to let me know what the holdup was. This was August 15 and now it's December 1st and I still don't have the covers I paid for back in April. I feel like I've been more than patient waiting for a solution , but it seems like when I leave the store they just forget about me. Nobody ever calls me back.

  

  Business response

  01/12/2023

  Hello,

  We have just received the cushions covers and are being sent to the bridgewater store on their next truck, I realize that it took a while for them to get here , I did send many emails to the manufacturer to try to get the correct ones that they were waiting for . This is now resolved and customer will be contacted to let them know that we have resolved their issue. My apologies for the long wait.

  Thankyou

  Customer response

  08/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20942938, and find that this resolution is satisfactory to me.

   

• Initial Complaint

  15/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our sofa needs repair, instead we are offered in store credit but we have to keep the matching chair that will not match any sofa in the store. To add to that, they expect us to pay for the sofa to be returned to the store. 3 trips to the store to find out we are royally be screwed over by a company with garbage furniture. We bought from the Bridgewater store but was dealing with some ****** that they didn’t know the last name of and can’t give me a direct number to. I want money to repair the less than a year old couch or them to take both pieces back

  

  Business response

  16/09/2022

  Good Afternoon,

  We have already resolved this issue for the customer and have offered them to bring back their sofa and matching chair so that they can come and choose a new sofa and chair for the same price they paid for their original purchase. We also explained to them that they are responsible for the delivery fee of these items because this is not covered under the manufacturer warranty which is stated on the receipt that they received at time of purchase. They have acknowledged this information and seemed happy about the decision we came to in helping to resolve their issue 

  Thank you

   

• Initial Complaint

  29/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a couch on January 16,2021. Not even 1 month afterwards I noticed the material was not good and it was falling apart. After months of review they offered me 300 towards the bill as a credit. I refused and wanted it replaced. They agreed to replace it but it was on back order and would be months before they got it to me. I agreed and the couch only kept getting worse. In October I reached out again and still no answer. I received a call from Amanda who was in charge and she explained that the loveseat was longer available and it was discontinued. She said to come down and look for something else. I went down to the store on a few occasions and unfortunately I found nothing to go with the couch. I explained I bought a set and now one part of the set is no longer available I do not want things mix and matched. The guy from the Sackville location said because nothing was wrong with the couch I had to keep it and there was nothing he could do about it. Once again I explained I bought a set and in the end if a part of the set is discontinued that ain't my problem. He refused to help me and said it is what it is there was nothing he could do about it. So here I am bringing this complaint to you guys hoping to get some help. This Really is unprofessional and unpleasant and I would like to have this looked like so it doesn't happen again. I guess this is the treatment you receive as a black man trying to stand up for his rights and a veteran as well. Many people I spoken with all white have had things replaced and refunded without questioning. Maybe next time it would be better to have a European purchase my items so if something arises again we would avoid this situation completely. This whole thing blows my mind as to the service I'm being given...

  

  Business response

  30/03/2022

  Good Afternoon,

  When I first received this complaint we contacted the customer to discuss the issues he was having with his loveseat and the pictures that he has emailed to us . (Please note the pictures that he sent to us were not the same pictures that he has presented here to you) I will attach the pictures that we received. There were a few scrapes on the loveseat in a few places and also the stitching was coming loose in one spot that we could see in the pictures that were received on February 10/21.

  We did not have anymore of this item in stock at the time and so we offered Mr.****** 300 dollars to keep the sofa the way that it was and understandably he declined and informed us that he wanted a new loveseat. We were willing to accomodate this request but in formed him that we were waiting on this item and could not give him an exact time of arrival for this, he was more than willing to wait for the new loveseat to come in. Unfortunately with issues in shipping and the manufacturer had discontinued this product we informed Mr.****** of this and he was willing to come in to the store and reselect a loveseat of his choosing. He told me that he would go and look around to see if he could find something (this was in the month of April/21) 

  Months went by and Mr.****** still had not chosen a new product so I contacted him by phone on November 27/21 to see if he was still coming in to reselect a new loveseat, there was no answer and I left a message and received no call back.

  Which brings us here today, I spoke with Mr.****** March 29/22 and he told me he had not heard from anyone reguarding his loveseat and I explained to him that during our last conversation that we had not heard from him about choosing a new item, He then informed me that he wanted both of his items replaced (sofa and loveseat) because he wanted a matching set and I explained that we were unable to do this because there was nothing wrong with the sofa. I suggested he could bring the loveseat back for a full refund and he still insisted on having both products replaced and again i explained that we could  not honor that request. He then declined the offer of the refund and in formed me that he would have his lawyers get in touch with the owner. I provided the name and number for him to do so .

  I feel that we have done what we could for Mr.****** but he was not happy with any of the services we offered to him. Sadly we offered him three options, we offered 300 dollars to keep loveseat, we offered to reselct something else and also a refund and with no avail we could not make the customer happy

  Thank you

  Customer response

  06/04/2022

  I don't agree to this at all. As I said before I want a new set with 2 pieces that I purchased. If I get another piece it's not going to match and I just simply want my money back. I will pay out my pocket for delivery for both pieces to be returned which I don't think I should have to but I don't want any more dealings with this company again. It's not rocket science...I bought a set I want a set and I'm not willing to take a piece of a set with money because it's not what I wanted. 

  
  

  Kind regards

  
  

  *****

  

  Business response

  08/04/2022

  Hello there,
  We have offered many options for Mr.****** , when I spoke to the owner
  who was the one who was dealing with him before I took over service
  there was a loveseat available for him but he refused to pay
  delivery(manufacturer does not cover cost of delivery stated on the
  invoice he signed) and according to the owner we held it for him for
  many months and he still refused it when he finally decided to contact
  us again we no longer had it available.
  We are not replacing the sofa where there is nothing wrong with it, I
  realize it is a set but we have been more than fair and patient with the
  customer.
  Our offer of a in store credit or refund is still an open option for
  Mr.****** but only for the loveseat alone.
  Thank you hope we can resolve this matter

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩