ComplaintsforRB's RV Trailer Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In 2022 the Ptrap came off the tub in our trailer, Mr. ***** quoted approx. $11000. 00 to repair, we paid the insurance deductible and insurance issued us a check which we paid Mr. ***** with. They took the trailer for the winter and returned it approx, end of May first part of June. The trailer was not leveled properly and there was tape hanging where they cut the under lining. However this was not the main issue. One week into using the trailer in July, the ptrap came off and water flooded the underbelly again. I contacted Mr. ***** the 2nd week of July and he said he would repair although he did not know how it was his problem. I contacted him every week, he said he would have someone come look at it, finally the last week of September I had a repair man from the local RV dealer come to the trailer to repair the ptrap, He stated whomever did the repair did not put the support back under the ptrap, it was located underneath the other end of the tub. this resulted in the prtrap coming off and flooding the trailer again. I called Mr. ***** again, he assured me he would have someone come to the trailer the second week of September, never showed. We are out $11000.00 and our trailer is not repaired. I wanted the trailer repaired but now because of his negligence in service, I want a refund so we can have the trailer repaired properly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.