Business ProfileforCitadel Homes Inc.

I am submitting my concerns to the BBB concerning Citadel Homes (CH), after several attempts with no reply Purchased a new modular home from CH, closed in May 2022. Their policy is pay in full with guarantees of fixes in “a timely manner” It is almost a year, many items, concerns and unanswered questions remain. Several emails with pictures sent with no reply, or solutions offered. First, told by both former Project Coordinator and Administrative Assistant for CH with owner cc’ed that the first year I report all items to Citadel homes with pictures which was ****. “our process for Warranty for the first year is that you reach out to me with any issues, and I enter it through a portal with Kent. They require pictures of everything before they will send a replacement in most cases, I then upload the issue and pictures to them, they send replacements and we schedule repairs after we receive the item”. The new Project Coordinator of Citadel Homes Inc, gives a new approach in that items are not to be reported or completed till year end, they just consider the walk through and 30 days to report. I have attached the list as outlined. Approx. 10 months with outstanding issues. Sent several emails with pictures and concerns, no response or solutions from CH. major items: Air Ex not working/doors crooked/water spitting/walls/windows many more on list From ******** **** ******** (AHW) construction guidelines - sent both ***** and ****** pictures of the basement walls that are over an inch of the AHW construction guidelines of 3.1 wall framing/3.2 bowed walls. No reply. All concerns and pictures have been sent to CH and owner with no reply of the bowed wall or remaining concerns or any solution. Asked several times for a plan to schedule workers to fix the incomplete and poor-quality work – never received. I am at a loss how a company can ignore their customers and have so many concerns/issues with quality of work, products and no customer care with a brand-new home?