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ComplaintsforCanadian Tire (New Glasgow)
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Complaint Details
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Initial Complaint
16/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of Purchase: April 18/22 Paid: 609.42 self propelled lawnmower The electric start wouldn't work They want to send it in for repairs. N17923671 They are saying I am outside the time period to get a replacement mower or get the money back. I tried it on May 12/22. The grass wasn't ready to be cut til then. I wanted the lawnmower replaced since it was never used. There is a faulty manufacturer issue with it so what else is wrong with it. Plus I can't wait a month to have it fixed. I had to pay someone to cut my grass.Business response
09/06/2022
Hello there,Typically these concerns would be addressed by a store manager, not the BBB. No one has reached out to me with a concern. I am sure we can find a satisfactory resolution, please pass my email along to the customer and have him reach out to me.We have qualified people on site that handle any issues with gas powered products we sell, there is a process we follow. Most of the time it will be done that day, worst case the following day. After our qualified technicians takes a look at the product and it cannot be repaired, in most cases we end up replacing the product.Thank you,******************* **** *******
******* *******Canadian Tire 067New Glasgow, NS902-755-5581
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.