ComplaintsforAlex Russell Contracting Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
18/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**** was contracted and paid to complete a back patio door for my home in Sydney River. Despite repeated efforts by my property manager to contact him, and repeated promises it would be completed, he has not returned.Business response
20/02/2023
Complainant has been residing out of country for the past year. Attempts were made to reach her, to gain access to the home to complete the work. I personally went to the home on three separate occasions hoping to find someone there, to gain access, however each attempt was unsuccessful.
I made contact with the complainant today, February 20th, and he arranged to obtain access to the home, to complete project, next business day.
I have an A+ business rating due to my commitment to providing quality work, however, when you cannot obtain access to a home to complete the work, it is not the fault of the contractor.
Arrangements have now been established and project will be completed commencing tomorrow, as discussed with complainant.
Customer response
22/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19430262, and find that this resolution is satisfactory to me. I do have concerns about how **** has mischaracterized the dispute, attempting to shift blame to me when he had every opportunity to contact me or my property manager, despite insinuating he had done so in his statement. In a phone call with me, **** initially claimed that he “lost my telephone number” and “only has a flip phone” and had no way of contacting either my property manager (who has a licensed business in Sydney and had made multiple calls to ****) or me. When I informed him I record all calls with him, he then tried to claim I had cancelled the service. The work was not completed until I filed this complaint and informed **** that I would be contacting law enforcement and the media if he continued to miss dates and dodge calls.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.