Business ProfileforTri-Mac Toyota

Puchased 2018 Toyota Rav 4 - XLE All Wheel Drive. Paid $31,000.00 Purchased Extra Care Protection Agreement - $11,649.00. In July I noticed right headlight was not aligned. right side was a bit lower. Called company and they fixed it. It was not fixed. It was the same. In the meantime I purchased Remote Starter ($400.00) Tech mats ($550.00) and put a deposit on leather seat covers. So then in August I called and they told me that the headlight was not the Toyota brand and that was why it was not lining up right. So I wanted to get a new headlight and I was told I would have to pay $500.00 for a new one, to which I told them that it wasn't right, the right one should have been installed before I purchased the vehicle. Then I decided to get it an pay for it. So around the beginning of Oct. I decided to call head office (in Ontario I believe) and ask them about it and they told me that no it wasn't covered. So while I was talking to them, I opened the black bag with the the registration, etc. I noticed a clear plastic bag with papers and that's when I saw the receipt from ***** ***** Auto Body in Sydney, for $14,539.00 for repairs to the vehicle. I then called Tri-Mac and had to wait until the next morning for them to call. I told him what I found and he said he didn't know anything about it. Anyway, they paid for the headlight but that was all. In the meantime, they put a new headlight and IT STILL is not lined up straight. I believe I should be compensated for this. I would like to get reimbursed for at least half of the vehicle, if not for all of it. I am so disappointed over this situation, I feel I have a used smashed vehicle. I also notice little things like the radio, the bright/dim lights don't always work right, and other little things. The odometer was at 44,000 kms when I purchased it. Please call me at (9*********** ****** ************* ***** ***** **************** - evenings. All paperwork is available. Let me know what you need.