ComplaintsforTri-Mac Toyota
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Complaint Details
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Initial Complaint
25/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Puchased 2018 Toyota Rav 4 - XLE All Wheel Drive. Paid $31,000.00 Purchased Extra Care Protection Agreement - $11,649.00. In July I noticed right headlight was not aligned. right side was a bit lower. Called company and they fixed it. It was not fixed. It was the same. In the meantime I purchased Remote Starter ($400.00) Tech mats ($550.00) and put a deposit on leather seat covers. So then in August I called and they told me that the headlight was not the Toyota brand and that was why it was not lining up right. So I wanted to get a new headlight and I was told I would have to pay $500.00 for a new one, to which I told them that it wasn't right, the right one should have been installed before I purchased the vehicle. Then I decided to get it an pay for it. So around the beginning of Oct. I decided to call head office (in Ontario I believe) and ask them about it and they told me that no it wasn't covered. So while I was talking to them, I opened the black bag with the the registration, etc. I noticed a clear plastic bag with papers and that's when I saw the receipt from ***** ***** Auto Body in Sydney, for $14,539.00 for repairs to the vehicle. I then called Tri-Mac and had to wait until the next morning for them to call. I told him what I found and he said he didn't know anything about it. Anyway, they paid for the headlight but that was all. In the meantime, they put a new headlight and IT STILL is not lined up straight. I believe I should be compensated for this. I would like to get reimbursed for at least half of the vehicle, if not for all of it. I am so disappointed over this situation, I feel I have a used smashed vehicle. I also notice little things like the radio, the bright/dim lights don't always work right, and other little things. The odometer was at 44,000 kms when I purchased it. Please call me at (9*********** ****** ************* ***** ***** **************** - evenings. All paperwork is available. Let me know what you need.Business response
25/02/2022
Hi
We have spoken to ****** ********** and offered to look at the concerns that she has and also told her about the possibility of taking her Rav on trade for a similar Rav we will have in our inventory mid March. If we can work on this solution her tax money on the trade can be used toward the new one. Thanks *****
Customer response
25/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16672791, and find that this resolution is satisfactory to me. I will take a look at the other vehicle and decide if it is of similar quality. If not, I will ask for other solutions to the matter.Thank you.
****** MacPherson
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.