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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This complaint relates to the company not accepting return of unused product (mouldings). A total of 6 lengths of moldings were purchased on May 3, 2023. The project was completed using only 2 lengths. When I attempted to return the mouldings, on May 9, 2023, the counter clerk indicated that they donot accept returns of mouldings. A subsequent phone call with the manager produced the same result. The companies position on returns was not communicated to me prior to purchase. If it had been communicated, I could have made a better informed decision regarding the purchase.
Business response
10/05/2023
Please see attached images. Please see attached link from Facebook post in 2018. This has been our policy since incorporation in 1982.
Terms of sale are as stated.
Business response
11/05/2023
Policy is more than adequatly communicated at all stages of the purchase. Our decsion is final.Customer response
11/05/2023
I am rejecting this response because: the position put forward, does not protect the interest of the consumer. It is heavily in favour of the business. They should give consideration to their clients.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.