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Find a Location

Century Honda has 1 locations, listed below.

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    Business ProfileforCentury Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    126 Main Street, Truro, NS B2N 4G9
    BBB File Opened:
    30/5/2011
    Years in Business:
    30
    Business Started:
    11/1/1994
    Business Started Locally:
    11/1/1994
    Business Incorporated:
    11/1/1994
    Type of Entity:
    Corporation
    Business Management
    • Mr. Michael MacGillivray, CEO
    • Quinn McCarthy McCarthy, General Manager
    Contact Information

    Principal

    • Quinn McCarthy McCarthy, General Manager

    Customer Contact

    • Quinn McCarthy McCarthy, General Manager
    Additional Contact Information

    Fax Numbers

    • (902) 897-1717
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    25/01/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    We purchased a 2018 Honda CRV in October 2021 via an ad on ******** from Century Honda, Truro, NS. The sales rep was great and everything seemed to be fine (at that time). Fast forward to last week, I discovered that the vehicle that I purchased had $15,000 of collision damage done to it just 6 months prior to my purchasing it. A bit shocked and feeling slighted, I called Century Honda and spoke to the Sales Manager who told me that she didn't see any reference to a car facts in my file and that the person who sold me the vehicle in 2021 no longer works there. I explained that my issue is that I would never have purchased the vehicle had I known about the damages. I feel they misrepresented the facts by not disclosing the history of the car to me. I feel they have a moral and ethical obligation to do so so that consumers can make an informed decision given all the facts. -Jan 18th, 2023 I learned that the vehicle that I bought had $15,000 in collision damage. -Jan 18 I called Sales Manager and said she would follow up with the ** -Jan 18 I wrote the dealership explaining my situation -Jan 23 - Sales Manager called me back to say that basically there's nothing they can do because the vehicle they sold me was not a lemon and safe for the road. I made the decision last year to buy a vehicle from a reputable car dealership. I trusted the Honda name and the philosophy and values it prides itself on. We own a honda motorcycle, honda generator, honda snow blower, honda fit. I trusted the dealership (and the brand) to properly inform me of material information so that I can make the best decision for me. Their response was that the price they sold the vehicle for was reflective of the damages.How was I supposed to know of the damages if you did not tell me? I'm disappointed in the way this is being handled. The finger is being pointed at me for not requesting the car history. Honda, where is your moral obligation, and good business practices?
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau Serving the Atlantic Provinces

    BBB Reports On

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