ComplaintsforCentury Hyundai

• Initial Complaint

  31/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction took place on October 3, 2022. I attempted to solve the issue with the business directly. They ***** and ****** said they will look into matter and advise me, never heard from them again. FILE #******** Transparency . Company or sales should have advised me that motor block has been changed out and heads rebuilt on engine at about 67,000 km's. I never found out until January of 2023, when Truck was acting up a bit and i contacted a dealership in Amherst N.S. They ran VIN # and gave me all the information on the Truck , this information would be under maintenance records on car facts , also company should have known when they took it in on trade. This vehicle now is not matching numbers, which brings value down. Vehicle now has upper end with 100.000s km's on it, and the other half with 33,000 km's on it. If i would of known this i would not have purchased the vehicle.

  Business response

  31/01/2023

  As a hyundai dealer , we have no access to maintenance records from other manufacturers. Whether the vehicle had warranty work performed prior to it being traded at the dealership has no bearing on perceived value as it is not a collector vehicle. Carfax reports are available on every vehicle we have for sale and most are included directly with the ad online. It was sold at market value and fully reconditioned through service department prior to sale. If customer is having issues, it currently has a valid manufacturer power train warranty on it and should be taken to a ****** dealer for service . Despite having new parts installed on said vehicle , the odometer will always read true total kms on the vehicle. If customer would like, we could look at taking vehicle on trade towards a different option.

• Initial Complaint

  05/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A crack has appeared in the plexiglass cover over my instrument cluster. After 3 visits to the dealership and 3 promises to follow up with me I emailed the Service Manager and CC'D The General Manager. After several attempts to resolve the issue Century Hyundai blamed me for the problem and has since refused to return my emails. I took the matter to Hyundai Canada and the result was much the same. Hyundai Canada has now informed me that they too are done with the matter and informed me that they will no longer respond to my emails. I simply want to know how I could have caused a crack that originated behind the dashboard in an area where as a consumer I have no access to? Secondly assuming that Century Hyundai (who until this date have been the sole service provider for my vehicle) didn't cause the damage, how is this not a clear case of warrantable part failure?

  Business response

  09/12/2021

  Hello, Said vehicle was purchased pre-owned on October.29, 2019 At which point it was 2 years old. In September of 2021 customer made the compliant of crack in plexiglass that is over gauges/ odometer. It was sent through to Hyundai Canada and determined to be a non warrantable repair. This was told to Mr.****** by the Service Manager at the time. Mr.****** has not been satisfied with that answer and has been told by Hyundai Canada that it is also the case.  The damage indicated is most likely caused from an exterior force or applied pressure against the plexiglass portion. It was explained that something as easily as cleaning the plexiglass could cause the issue with too much force applied and he was also told that while we offer exterior cleaning of vehicles in for service we do not clean interiors, as each correspondence with the previous Service Manager aimed to lead the issue back to something we must of did. This was not an issue at time of purchase and as indicated by Mr.****** was also not an issue for almost 2 years after purchase. So as a dealer we have no interest or intention on repairing the described issue. If perhaps Mr.****** would like to perform the work, we could provide the materials at wholesale cost and reduced labour rate. Vehicles age, wear and tear are common and issues arise regardless of care and maintenance, we have done our due diligence in this issue. Thank you

  Business response

  14/12/2021

  Our previous offer of wholesale part cost and a reduced labour rate is the extent of our goodwill. Mr.****** is welcome to visit any other Hyundai Service shop to get the same warranty claim rejection. 

  Customer response

  15/12/2021

   I am rejecting this response because:
  
  
  

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