Business ProfileforVolkswagen Canada

Bought our 2022 atlas brand-new from the Orillia VW. Since DAY ONE it has been nothing but a nightmare!! Issue after issue with the vehicle. Rust already starting on a vehicle that's 2 years old. Told them about it when I spotted it after only being a year old. They ate FINALLY saying they're going to fix it and will take a week to fix. They are refusing to give us a loaner vehicle when we live out of town (an hour away) we have to work and have 3 very young children to get around. I think it's absolutely brutal that they aren't willing to fix the issue and provide us a loaner. This is at fault of VW. They made a **** vehicle and we got stuck with it! Getting it fixed They will likely "bandaid it" until the warranty runs out and then I'm stuck with a rusty vehicle. I am currently looking into trading the vehicle and going with a complete different manufacturer that will do the right thing to make customers happy. They only care that they got your money. Also being told I HAVE to go to the dealership I got the vehicle to have oil changes or it will void any warranty. Orillia is the absolute worst place to deal with!! Make this right VW!! If the right actions are taken you might keep us as customers, if not, see ya! And I will make sure everyone around us will never step foot in a VW dealership.