Business ProfileforNew Leaf Debt Solutions Inc

I entered into a debt counselling program with New Leaf in January of 2023 to help me clear some consumer debt. At first I thought this program would help and I was aware my credit would be impacted negatively. What was not explained to me was how negatively it would be impacted. New Leaf never followed up with creditors to confirm they received payments and as a result multiple creditors reported I made zero payments in 2023. This had a devastating impact on my credit. So much so that I cannot renew my mortgage and am on the brink of becoming homeless. I had brought this up in writing to New Leaf on multiple occasions and they brushed me off multiple times. I have recently reached out to the executive director Samycha ****** ******* to assist me and she refuses to respond. I signed up for support, advocacy and debt relief. I received debt relief a crippling credit impacts. This company has made no effort to assist and their unwillingness to respond is disappointing and should be investigated by the BBB. I asked New Leaf to contact the creditors and they refuse Please help me so this does not happen to another family. I am asking that they correct my credit file and fix the negative marks immediately so I can secure a mortgage in 2023