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Find a Location

Soho Nails & Spa has 1 locations, listed below.

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    Business ProfileforSoho Nails & Spa

    Nails

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    B10 - 603 Church St N, Ajax, ON L1T 0B8
    BBB File Opened:
    8/7/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went to this salon to get my nails done with a family member. When the family member I came with went to pay- the employee cashing her out told her the debit machine was not working and it was cash only. When I went to pay, I expressed that the employee who did my nails had cut me and burned me with the electric file and they need to be more careful. I went to pay and the employee told me the debit machine may not work and that I need cash. I expressed I had cash in my car. Three of them then blocked the door and locked me in, ********** detaining me within their store. I expressed this was ******** I offered to leave my wallet and credit cards. They said no I had to leave all of my belongings in the store. I reached for the lock and was pushed away and has hands out on me as I was trying to exit because I was being detained. This happened at approximately 4:30pm on July 7th 2022. I called the police and as I was on the phone with the dispatcher, they presented the debit machine again all of a sudden I'm working condition. I paid $119.78 when myself and the family member I came with were both told $106 for my bill total bill. I paid using debit and awaited the arrival of the police. I explained to the two officers what happened and they told me they cautioned them and encouraged me to file complaints and leave reviews about this salon.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly M

    1 star

    17/08/2022

    This place is horrible. I took my daughter here to have her acrylic nails removed. The technician took her back and trimmed the nails shorter, then continued to rip and pry off the remaining nail. This is not how you should remove acrylic nails. My daughter told her that it hurt, an she was ignored. The technician either trimmed a nail too short or ripped off part of her natural nail, because at one point she started bleeding. The tech said she was going to put this "stuff" on it, which only made it sting and burn even worse. My daughter was crying when we got home because she was in so much pain.

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