Business ProfileforKP Building Products

On April 06, 2023 I ordered and eventually received a sliding glass door to be installed in my home. It was delivered on Tuesday April 11, 2023 and installed professionally on Monday April 17, 2023. Right away my contractor noticed the doors did not close properly, he checked for level and the installation was all good. We waited a couple of days for the door to settle and close better. When it did not we contacted *** at **** ***** to see what we needed to do about the door. He told us to contact the manufacturer of the door. I did and provided them with pictures as requested. Even though pictures do not show the problem. They confirmed receipt of the photos with an email on May 08, 2023. On June 02, 2023 when I had heard nothing from anyone, I enlisted the assistance of the **** *****, ***** *******, *********** *****. He came to my home and took pictures of the door and sent them to the company. June 14, 2023 ******** at KP requested more pictures, that I sent. On June 30, 2023 I received a call from **** ********, the representative from KP Products for my area. He told me they were coming in the next week or so to replace the door panel. Then I received an email saying my service was beings scheduled and right after I received one to say that was cancelled. When I called them the girl that answered checked and said that just one more thing was being decided and then service would be scheduled. I called them back and told them I would be contacting you and the girl that answered just found that laughable.