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ComplaintsforLJH Architectural Design
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Complaint Details
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Initial Complaint
26/10/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We sought to employ this company to do a renovation design for our house addition. On October 30 2020. An invoice for deposit was sent and paid for $2076.94 Dec 4th 2020 after with a meeting. We did not receive a receipt but have e transfer record. Dec 9 th some measurements were made but was concluded when Linc felt unwell. We then emailed many times back and forth with Linc coming back Feb 24 2021 to " finish" measurements. This was the last time we saw him. Email and texts sent for updates march 25, April 29, may 3, may 6, may 12 , without any reply back. May 18 2021 we received an email saying drawings ready mid next week. June 2 we emailed for update. June 7 Linc emailed back about a design idea. Emails sent from us June 18 ,June 29, July 5, July 7, July 13, July 14, July 26, July 28 , text sent Aug 3,. Several phone messages august 16 to Sept 3 and email Sept 7 . All with no reply. Text received from Linc Sept 8 apology for lack of communication saying there would be a follow up email. Sept 8 we replied asking for in person meeting....no reply Sept 14 email no reply Since then multiple calls texts and emails all in answered . With request for return of our deposit September 22 2021 with no reply. We would like to have our deposit returned ***************************************************************************** We can provide our detailed interactions if required
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.