Business ProfileforTropicana Pools & Spas Inc

Feb 4/22 myself and my husband entered into contract with Tropicana Pools & Spas Inc. for a 12 x 18 foot oval pool to be installed by them. Previously we had chosen a larger one but they told us because of the price of steel that the larger one would be $5000 to $6000 more so we opted for the 12 x 18 ft size... At the time we were told they saw no problem with the install being the beginning of June. As June approached the date was pushed to i think mid June because pools were hard to get in. We had to email them as we neared that first June date to find this out. Then when the next date approached we wanted info and we were pushed to the end of June... same thing happened and we were pushed to July 6 or7.. they finally had our pool but were behind because of how many pools they were putting in and rain days. So as we again contacted them before the july date and this was by telephone on July 4 th, we were pushed to July 14 or 15... Now we are getting at the point we are missing most of our summer. They had our deposit, if we cancelled we would lose that so we went ahead and paid our second installment of just over $9,000 so now they have $11,996.43 of our money. WE also had 4 dates when they just didn't show up and never notified us that they weren't coming, those were to examine the property, and then then last 3 were to drop off the steel of the pool. I have saved all communication with the company if you need to see. Today was to be the install and we get no message yesterday as to when they would show and find out maybe 1-2pm... not impressed. So i left them a bad review on their facebook page.... after the bad review they terminated our contract and are keeping our money. Then they went on to say I was rude to their staff, I merely was very frustrated with the lack of communication. This has been ongoing since before June. Because they didn't like my review, which is all true, they terminated and broke contract and expect us to pay them.