ComplaintsforLeisure Days Inc

• Initial Complaint

  04/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2020 ******** Hideout Trailer for $44,000 in May 2021. We had a demonstration on how to use various items in trailer. During this demo we noted that a one of one of seven matching blinds was missing. They said they would get a blind and replace before it was delivered. It was not. We also advised that the hideaway pantry, which opens on one single wheel was marking the vinyl flooring. Was an adjustment required? Did it need to be replaced? This matter was also noted at demo. Should have been fixed before delivery. The misrepresentation on size of bed was not noted until delivery on May 28, 2021. We requested a queen bed as my spouse and my son are both 6 ft. 2 in. Upon inquiry they said that 74 in. Queen mattress is what comes with trailer. We were not told this and no literature or brochure were provided that inducated this. We did not lie on bed as bought during covid sales and not permitted to. They need to advise customers of bed sizes as standard queen is 60 wide by 80 long. Todate Leisure Sales has refused to deal with our issues, even though we have 1 year warranty. They were instructed to mail our blind. Not done. We asked for queen mattress of 80 inch length. Refused. They want us to bring 27 foot trailer to their office to do an adjustment which should have bern done prior to delivery to our site. This heavy pantry door is damaging floor. So we do not use, but this is not the solution. We do not have truck large enough to move trailer. That is why we paid their company $750 to have it delivered. We will need to have trailer service person do this adjustment as we do not know how to do this. The toilet also leaking now. They did not provide brochure about size of short queen mattress. They knew there was large indentation mark on vinyl flooring, which will eventually will cut through floor and ruin centre of floor in living room. All for adjustment This has not a pleasant experience. If you can ask this company to honour its agreement.

  Business response

  23/12/2021

  Business Response /* (1000, 5, 2021/11/16) */ Client purchased a on sale 2020 unit in 2021. They, like all our clients, are aware that units with significant savings are cosmetically As-IS. The clients were in store to view the unit amongst several others. They were aware of the floor as it is not something hidden and were also aware of the Queen bed since they could physically view it and had measuring tapes to measure it. The unit they bought did have a Queen bed and still does. If they are looking for a specific fit, size and finish then the client would have to purchase this on their own and has nothing to do with warranty. They are free to contact the manufacturer if they are not satisfied with their build. At demo client had complained about the blind. We did ship one out and order at no cost even though this doesn't have to be replaced as it falls under a cosmetic issue. If they need a new blind or did not receive one they should have reached out to us. We are happy to honor the blind replacement Getting the unit serviced outside of our dealership requires an extended protection package as well as something called "onsite". They were made aware of this prior purchase as their BILL OF SALE states "Client declined On-Site service". No service has been refused that is legitimate service work. Brochure are up to the manufacturer and have nothing to do with Leisure Days. Again, we do not build or decide any marketing for our manufacturers. If you look on any manufacturers website there is a disclosure that anything could change without notice when it comes to design, features, appliances, etc. I have all offer sheets and bills of sale from this transaction. If the client was so adamant, clear and discussed these things prior to purchase I am curious why there is no mention in any paperwork. At the end of the day, the BILL OF SALE as well as OFFER SHEET is what we go by. Nothing is mentioned about mattress or floor or blinds. Nothing was mentioned when they did the 1HR demo which is the last inspection point for the client other then the blind. Again, we can send them the blind but it wont be installed by us unless client brings us their unit. In my opinion it is obvious this is a reach for free items and fixes on a unit that was heavily discounted. They will not be receiving any mattress from Leisure Days or any fixes to their cosmetic issues. They are more then welcome to take it up with the manufacturer going forward. I have no issue if the client purists to show any documents related to this deal. It will clearly show that we have done nothing to deserve a BBB case. Consumer Response /* (3000, 7, 2021/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The trailer we purchased was never advertised "as is". Please find a copy of our "New Vehicle Bill of Sale". No where does it state "As Is". It does state Final Sale. We only declined the Extended Warranty Program and On-Site Service. We have not received the missing blind, even though promised to be installed in trailer prior to delivery. It has not been mailed either. This impacts the privacy in our trailer as no covering at all on this long and ground level window. The marks on floor were also reported at demo, but wheel movement on cupboard was not adjusted? We are only asking for items to be fixed. If we knew how to fix cupboard wheel we would do it ourselves. We cannot use this large storage space are concerned the constant gouging on floor will eventually tear the one piece vinyl flooring. It wl be very costly to replace as is in middle of large living space. We do not understand why they would not be more helpful in solving this small issue, which will lead to costly repairs? But this dealership has been very difficult and it is sad. We have never asked for money! We did not take tape measure. We also went to look at an advertised trailer that had two double queen rooms..but were told was not there and they didn't know when it was arriving..but dealership was advertising it? Business Response /* (4000, 9, 2021/11/29) */ Consumer was well aware of the unit and its condition upon purchasing. No service has been denied. If you are looking to have your unit serviced you must bring the trailer to the dealership and book an appointment with service. We will not be coming to you for repairs as that is only a part of the ON Site service which you declined. The unit was not bought "AS IS" as you were provided a demo and pre delivery inspection but it was bought "cosmetically as-is" just like every single one of our trailers that are at a reduced price point. That is stated on your offer to purchase that you signed in store separate from the Bill of Sale We have several models that are incoming posted on our website that are not physically here. Buyers remorse is not a valid reason for the complaint. We would be more understanding if the client was not in store and did not view the trailer prior purchase and accept delivery on and after their demo. Blind has been shipped. If they need another please contact service to arrange. In your last message you indicated that the blind was noticed on demo day so I am unsure how we were suppose to fix that prior demo. Thank you for your time and please arrange to have these cosmetic items checked with service.

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