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Find a Location

Streamline Custom Masonry has 1 locations, listed below.

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    Business ProfileforStreamline Custom Masonry

    Mason Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/9/2023

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    Mason Contractors
    Building Restoration
    Chimney Repair
    Concrete Bricks, Concrete Contractors, Concrete Restoration
    Epoxy Floor Coating
    Excavating Contractors
    Foundation Contractors, Foundation Repair
    Garage Builders, Garage Floor
    Hardscaping
    Home Additions, Home Renovation
    Natural Stone Restoration
    Parging
    Pier Restoration
    Stone, Stone Cutters, Stone Setting
    Retaining Walls
    Waterproofing

    Business Details

    Location of This Business
    3190 Harwood Road RR1, Baltimore, ON K0K 1C0
    BBB File Opened:
    27/6/2023
    Years in Business:
    15
    Business Started:
    29/6/2009
    Accredited Since:
    6/9/2023
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    2
    Business Management
    • Shawn Robertson, Owner
    Contact Information

    Principal

    • Shawn Robertson, Owner

    Customer Contact

    • Shawn Robertson, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    27/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Streamline Custom Masonry was hired to do a job at **** ******* **** ******* ******* ******* starting the 23rd May 2023 by ******* ***** & ****** ****. After 3-4 days coming back to do small jobs and charged me an extra $1500 to parge outside foundation. My partner ****** **** paid him $9040 in a cheque and $5000 in cash because ***** stated he needed to pay his workers. My partner paid him because he trusted his friendship to ***** for many years. I feel ***** took advantage of his friend and played him to get him to pay for a job ***** was fully aware he wasn't going to finish. ***** decided to walk off job site and demanded another quote to be done before finishing the job. We told ***** the quote and plan was to be fulfilled as planned. He did not finish 3 pillars at front of house. The beam pockets were left exposed. Beam pocket not set at right height for main beam. Costing us more money to fix the existing mistakes ***** ********* made and paying out of pocket for the work he refused to finish. We would like ***** ********* to come good for the cost to finish his job that was in the quote and plan, and as we already paid to have it done. We would like ***** to come good for the cost to fix his mistakes causing our budget and timeline to be affected.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott M

    5 stars

    19/09/2023

    ***** and his team are excellent craftsmen. Five years ago, we hired Streamline Custom Masonry to work on our century home. *****'s team rebuilt a fireplace and a brick fence. Great work.Two years ago, we hired SCM to do the masonry work on our new build. We are equally satisfied. Thanks *********** 5 ??

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