Business ProfileforGeneva Concrete & Epoxy

Contacted Joel Mar, 23 for job, & he provided a quote April 23, & advised start early May. He kept pushing the date out, but due to rain, I felt he could be behind. I did try several times to get a start date & each time he gave me a new appx date. June 10th I received an e-mail, with project date of June 16th/17th & requiring booking deposit of 2085.00, & wanted it e-transferred, which I paid. I did a lot of preparation work each time. My project didn't start & he provided many excuses. Contacted him July 17 again & on the phone he promised to show up on Sat July 24th PM, but did not., he didn't even call, to let me know. So July 18th, I sent him an e-mail to request return of my deposit & to terminate the project. My quote stated it would be VOID if start date of job is disrupted/delayed due to unforeseen circumstances. Mr has called & been ******** ******* & claims I have no right to request a timeframe for my refund. Mr also posting ********** projects, which are stock photos etc. **Update Sept 7/21** *********** *********** Sept 1 2021, I received another e-mail (attached) & a **** ********** phone call from Joel L. Joel needs to refund my deposit of 2085.00, but has yet to make any effort to pay me back. He keeps saying he never said he wouldn't give it back, but he also has not made any attempt to do so. He never did any work for me and I cancelled his services after more that two months of waiting. In his call to me, he was **************** and ******** at me because, I was trying to expose his use of ************, which he puts notes besides them on his Social Media, claiming he has just completed these projects in these photos and even providing local locations of the attached photos. He also ********** to post negative reviews on ****** against my business, which has nothing to do with his contract for cement work at my home. And he says he will continue until I remove this BBB complaint. He was so **** on the phone call, I finally asked him "why on earth did he even call me today", since it was almost two weeks after BBB had sent him this complaint. Joel knows that if he refunded my deposit, he could resolve this complaint, but he'd rather ******** his client or previous client, instead of doing what is right. I'd like to let others know how I've been treated by this Company, so they can possible avoid either losing their money too or not getting any work actually completed, in a timely manner. Attached is the recent e-mail from Joel,as well, to show how is tries to make threats to his client. Beware!!!! Additional information about Events, with Joel from Geneva Concrete & Epoxy. When I sent the email to Joel to request my deposit be refunded, and to terminate the project, as I could not longer wait to get my back yard fixed, he immediately called me and yelled at me for not being understanding of the whole contractor industry. He claimed he never promised me anything and was ***************e to me. He then called a second time the next day and left a message to say he was sorry for being so short tempered and for his behaviour, and did say if I wanted my deposit back that would be OK. But, by the end of the call he was trying to turn the situation all around again, and stating that he never promised me anything. Also that he was disheartened to learn that I was just reading the negative review and encourage me to read good reviews. Then he said he was actually going to come out to my home, today... but I heard that many times. He wanted me to let him know if still going to terminate the project or not. I did inform him that I no longer wanted to deal with him and to just get my deposit back. He said he would give it back, but only when he gets it and was unwilling to make any arrangements of amounts or times with me, to pay me back.. He subsequently left another message in my voice mail, and said he is not a ****** ***** where you can just go in and get your money back. He said when he gets money for the business, he uses it as he needs and was upset that I should think that my deposit be used for my project only. He also ********** me by stating it would be unwise for me to complain to the BBB, as I have a business of my own? I work as ***************************************. I of course have done nothing wrong, as far as my business, so this is an ****** ******* He also said that, I've done nothing nice for him lately. I just hired him for a project; I don't need to do anything nice for him. On this same message, he claims that I knew he was only a small business owner, so what did I expect. The problem with that statement is that he has placed many *********** photos both in his Gallery, on his website, but also on ********* & ********** noting on Social Media that these are his actual projects and even giving locations where the work was completed, which makes him look like a big company, not a small one. ************************** He said that if I expect him to take money from other clients to give it back to me, that would be just unheard of, but that is obviously what he did with my deposit. Even in his request for the deposit payment, two weeks prior to the start of construction, for good faith, is stated that it allows him to prepare for upcoming work by ordering materials, delivers and project requirements. So my deposit should have only been used for my project. I'm sorry for so many detail, but this has become a real issue, and I would really appreciate your assistance with trying to get my deposit back. I was actually willing to set up a pay back plan, but he wouldn't commit to anything concrete with me. My contact number is XXX-XXX-XXXX. Regards ******* ********