Business ProfileforHome Options Made Easy

Luke is ********* and not transparent. Charged me $18456 for pre-made mdf kitchen cabinets that cost him $5855. I know this as the delivery guys left the packing slip with the amount. I was expecting wood cabinets for this price. He showed a cabinet door and did not explain anything about the cabinets. Over charged for the quartz counter top ($6980). Other companies in the area are charging $2000 -$3000 less. Charged an installation charge of $845 to install a steal pullout spice rack, pullout garbage and 24 cupboard handles that retail for $9.69 for a total cost for this was $1940. My dream kitchen has turned into a nightmare

Dear ******, We appreciate your feedback regarding the recent products you received. We apologize for any confusion that may have arisen. To ensure clarity, we provided a detailed record of finishes for your review and approval prior to initiating the process. Regarding the cost of the cabinetry inadvertently sent by our manufacturer, it's important to note that the $18,000 you paid for your kitchen encompassed more than just the cabinetry itself. This figure included the cabinetry, delivery, white glove carry-in service, accessories, hardware, and installation—all of which were clearly outlined in the estimate you signed. While we regret any perception of being overcharged, it's worth mentioning that you extensively researched and compared prices for a year before returning to us. Our estimate meticulously delineated each item, affording you the opportunity to make informed decisions throughout the process, including the option to select products from alternative vendors. The quartz you were quoted boasts North American origin and comes with a lifetime warranty, ensuring durability and longevity. While there may be cheaper alternatives available, we provided you with the most competitive price for this particular line. We value your business and are committed to ensuring your satisfaction. Please do not hesitate to reach out should you have any further concerns or queries. Best regards, The HOME Team