Business ProfileforWorld Gym

I went into World gym a couple of months back. I asked to have my account frozen until I can return in May.The staff member behind the counter encouraged this instead of cancelling my membership. I signed paperwork and collected a signed copy of my paperwork. They placed notes on my file which was later confirmed by Mike that my account will be frozen until May of 2024 and I will not have to pay again until then. Fast foward to December, they took another payment. I called World Gym and a staff member said they would have someone contact me. Two weeks ago I had a staff member named Mike who stated he was acting on behalf of Management. He apologized and did look through my account and told me they would return my December payment and would go back three months and refund me. I spoke with Mike on Thursday last week and he stated payroll had issues and to look out for payment through the weekend. I called Tuesday and Tuesday Dec 26th to make another complaint but Mike was not in. Mike contacted me the next day and said he was going to see what he could do. I told Mike that they had until the end of the week and then I will be contacting BBB to get my refund. At this point I want my entire account cancelled and my refund. I will not be wanting to deal with World Gym after this. I am now worried they will continue charging me and not following the contract that was signed. Please help me thank you