Business ProfileforNutrafarms Inc

We signed up for Nutrafarms with Jordan. We got on a **** call to discuss what Nutrafarms was/offered etc. It was very pushy, we were told the freezer deal & an entire year supply of free cleaning products was ending that weekend so we had to make a decision that day (major *** of course as it is still on).We were told there were no contracts, you can cancel at ANY time & if you were unhappy with any meat they would come and swap it out for you. ** *** * ****** ****** ***** ***** * we are unable to move ahead with our order financially. When I expressed that to them they said word for word “well this will be good for your family, you’ll need to go to the grocery store anyways so this will help”. It is no one’s business telling me what is best for my family. We apparently were not allowed to cancel. We were not told about the 15% restocking fee, we were not given correct information based upon our payments until we received the invoice which was double what we had originally spoken about.The only thing that was signed was a loan agreement which yes, is a legally binding contract but has zero information in it regarding their cancellation policy. This company’s customer service ** ********** ******* ** ************* *** ****** *** ********* ****** **** ****** they only cared about pushing our order back or making the payments smaller. Telling us “what happened, oh I thought you were excited about this” after I explained in DETAIL the exact heavy issue we were dealing with. Not even a “I’m so sorry to hear this happened, let’s work together to find a solution.” * **** **** ** *** **** **** * *** ***** ** ****** *** **** * ****** ** *** **** **** * **** **** Mary (manager) decided to cancel my order out of the “goodness of her heart” yet never took into consideration the level of misinformation and transparency that was missed. ** ********** ***** **** **** **** ** **** ***** *** ***** **** ** ***** ** the mistakes and misinformation given to new customers,***** ** ****

Dear *******, Thank you for sharing your feedback with us. We genuinely apologize for the negative experience you encountered with Nutrafarms. Your satisfaction is of utmost importance to us, and we're deeply disappointed to learn that we fell short of meeting your expectations. First and foremost, we want to clarify that we have promptly canceled your order, ensuring that no payments were processed. It's regrettable that your interaction with our representative, left you feeling pressured and misinformed. Providing accurate information and a comfortable environment for our customers is a priority, and we're disheartened to hear that this wasn't reflected in your experience. We also want to extend our sincerest apologies for any insensitivity or dismissiveness in our response to your family health issue. Your well-being and circumstances are of utmost importance, and we regret if our communication failed to reflect the empathy and understanding you deserve. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to improve our services. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We value your input and are here to support you in any way we can. Thank you once again for bringing this matter to our attention. We appreciate the opportunity to learn and grow from your feedback. Sincerely, Karrie D Nutrafarms Customer Support Team