![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCountertops by Design Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
15/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a house in Sept in ******* that had a new countertop previously installed in January 2022. We noticed a crack after about 6 weeks and called the original owner and he said it should be under warranty by the installer and manufacturer. We called Countertops by Design ** ****** and at first they would not do anything ***** ***** **. After a couple of calls back and forth the office sent us a message saying they would indeed fix this crack. We sent photos to them so they could see the problem and when we contacted them they said they didnt get them so we resent them. This company has sent us 3 emails to set up a date to come up and repair as a good will gesture (they say) and everything was set up to be done. We received a call from someone on the Wedensday, 3 days before the appointment saying **** ******* ** **** ***** ** ****** nothing was being done and that the company did not feel they were comfortable coming to the house and would not be doing this work. This after 2 weeks of setting up an appointment. I will be getting an estimate to have this repaired elsewhere as this company *********** does not want to stand behind their work. * ** ***** ** **** ***** ** ***** but ***** they agreed to fix it we were satisfied with the solution *** *** *** ****** *** ***** ********** **** ** * ************ *** **** ***** ******. Now to come back after 2 weeks and cancel the order *** **** * *** ***** ** *** ****** *** **** ** **** **** ****** ***** ******* * ***** ***** **** **** **** ******* ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.