Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Barrie Volkswagen has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBarrie Volkswagen

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    60 Fairview Rd, Barrie, ON L4N 8X8
    BBB File Opened:
    3/4/2006
    Years in Business:
    39
    Business Started:
    1/1/1985
    Alternate Business Name
    • Autohaus Barrie Ltd
    Contact Information

    Principal

    • Anna Persico, Controller

    Customer Contact

    • Mr. Jesse Der Kinderen, General Manager
    • Anna Persico, Controller
    Additional Contact Information

    Fax Numbers

    • (705) 737-2583
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kayla P

    1 star

    04/11/2022

    Last year my boyfriend and I made the trip to Barrie VW to purchase his dream car. He had always wanted a Golf GTI and he finally found the perfect one. After asking all of the right questions and doing everything he could to make an informed purchase, he signed the dotted line and walked out with his 2016 Golf GTI. A few short months later the cars check engine light turned on and we marched down to our local VW dealership. With confidence we dropped it off and expected to pick it up and carry on with our lives. Little did we know, this would start a 8 month long **** ****. The mechanic at our local VW was amazing. He explained what the issue was and what it was going to cost us. We were shocked at the price because we paid $4000+ for warranty and apparently that didn’t matter, we found out that day that our warranty was void because the car had been “tuned/modified”. We were completely shocked as we had never done anything to this car, at this point it hadn’t even been in for an oil change yet. The mechanic explained we would be paying out of pocket for all repairs because of the void warranty, we assured him we had done nothing to the car, to our surprise these types of modifications come with a time stamp right on the cars computer… the time stamp showed the modifications had been done PRIOR to us purchasing the car. We were devastated. All that money right down the drain with a car that the mechanic assured us we’d continue to have problems with due to the modifications and boy was he right. The car has since been in several times for issues that CANNOT even be repaired because of the modifications. He said we should take it up with Volkswagen Canada which we did, they strung us along for months and at the end of it they said, oh this is Barrie Volkswagens problem to reconcile. We have since tried to call with no luck of even getting through and even tried the chat on the website with promises of “we will pass this along to a specialist”…& NOTHING

    Local BBB

    BBB Serving Central Ontario

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.