ComplaintsforGeorgian Chevrolet Buick GMC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Georgian Chevrolet Dealership Salesperson committed via a Quote and follow-up by Email that the price of the Quote provided will "include the extended warranty". After two of weeks and communication exchanges with Salesperson, where the details of the quote were agreed upon, because the Sales Person was not responsive, the vehicle ended up being sold. The Sales Manager proceeded to try to get another vehicle with the exact same specifications brough in, but this time I was asked to pay extra for the extended warranty. Upon me asking why the deal before was not respected for the exact same vehicle, I then was asked to provide all supporting documentation ***** ****** *** ********** ****** **** *** ** ***** ** ***** ******* where the salesperson committed to this deal. The sales manager told me that if I produce this documentation, he will honor the deal. I provided all this documentation, and this resulted in more back and forth between the sales manager and me where he was questioning the validity of the commitment. In the end the sales manager told me that I will have to pay for the warranty extra, but he will lower the cost to his cost. I asked what is causing this given that a commitment was made in writing, and he mentioned that this is the best he could do regardless of the written commitment. * ******* **** * ******* ********** ** ***** ** ****** ** ********** ** as a resolution I am looking for the Dealership to bring a new vehicle with the exact same specifications as before and honor the commitment that was made. This issue was escalated to the General Sales Manager (Todd S******) and General Manager (Jeff C****) via email and neither of them answered any of the emails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 9:00 PM |
---|---|
TTuesday | 7:00 AM - 9:00 PM |
WWednesday | 7:00 AM - 9:00 PM |
ThThursday | 7:00 AM - 9:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.