Business ProfileforRosebush Energy

We have been loyal customers of Rosebush since 2018 & paid the tank rental fee of $60 plus tax annually with no minimum fill up required. 05/23 we received an invoice for our tank rental of $499. Upon speaking with the receptionist my husband was informed that we did not use enough fuel & therefore had to pay a penalty. This is a 700% increase! She informed him that they would come collect 1 if not both tanks if we did not pay it. The tanks have our fuel that we paid for in ********* depend on this for our hot water and heat -come winter. We paid our regular tank rental & never heard from them until the end of July. 07/27 Rosebush called me insisting I pay $499. I asked for the signed document from 2018 that states min. fill required. She said "there isnt one".She rudely informed me that it is a new *********** had to pay it/they would come and take 1/both tanks. I requested the document with either mine/my husbands signature acknowledging this sudden up charge &agreeing to it. She said "there isnt one". We were not aware of this new policy, nor did we agree to it! In hopes to resolve the issue, I a tank fill & that should take care of the min. requirement. Minutes later, my husband received an email stating that once the penalty is paid then they will fill the tanks,with the cost of the fill on top. In our eyes this is bullying &withholding essential services. Our 08 invoice reflected the $60 rental fee was accounted for & the balance owing (penalty fee for not using enough propane) is now being charged 3.5% interest monthly! Rosebush is trying to force us to use more fuel than we need. They are trying to charge us for something we never agreed to and at no time gave us any kind of sufficient notice with neither the time nor the option to opt out. These bullying tactics have made us feel like we are hostages. We do understand that in this day and age prices are going to increase. However, a 700% INCREASE is gouging and absurd!

*********, we sent an email to you and every other customer affected by the changes to our tank rental program prior to the renewal. It is below for you to review again. In the email you were given a number of options to avoid paying higher rental rates including the options to downsize your tanks, purchase your tanks and even the option to not renew. All of those options are still available to you today. I would personally recommend in your case downsizing from two tanks to one. In my opinion, the fact that you haven't purchased any propane in almost 2 years would indicate that you do not need both tanks. I believe this is what the customer service representative was trying to explain when your husband contacted us. This would immediately cut your rental costs in half. If you would like to discuss this option or others feel free to contact our office. Valued Customer, Due to the increased costs associated with purchasing and recertifying propane tanks we have been forced to review our tank rental rates. Customers using less than the annual minimum propane volume will no longer qualify for a discounted rental rate. The new rental rate on your renewal will be as listed in the Table below. What are some of my options? Downsize Your Tank If you are using less than the minimum required volume for your tank, you may want to downsize to a tank that you would qualify for a discounted rental rate. Purchase Your Tank You may want to consider owning your tank(s) instead of paying the higher rental rate. The cost of purchasing your tank is listed in the Table below.Return Unneeded Tanks If you are no longer using your tank(s) or if you have more tanks than you need, you may want to return them to reduce or eliminate your rental costs.Add Additional Appliances Propane is a versatile fuel that can be used for cooking, hot water, clothes drying and many other things. Adding additional appliances may increase your annual consumption above the minimum purchase quantity to qualify for the discounted rental rate.Purchase Additional Fuels Do you heat with oil, or have a commercial diesel or gasoline tank? When purchasing additional products from us that volume is considered when calculating the minimum purchase requirements to qualify for a discounted rental rate.