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Complaint Details
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Initial Complaint
19/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
owning 83.50 they added extra taxes on bill when it should have been only 65.00 yes letting the business know about the bill but they said no 82.50. I pay up all the amount that my family owned rosebush last bill 200.00 remaining on propane. not happy with the way there business treated us. but then there was still 50% of propane in the tanks and they said they do not refund the propane when they came to pick up the tanks plus then I got a bill in the mail stating that we own 250 for the tank pick up plus the taxes on top. (no I already paid for the propane and all they needed to do was take the 200 that I had a credit on my account to deducted the amount from the pick up. so I should have only payed 50.00 plus taxes with which is 65.00 instead of 82.50. Thanks
Business response
19/10/2023
The HST on $250 is $32.50. The HST remains the same whether you prepay a bill or not. If all you had to do was prepay your bill to avoid paying HST everyone would do that, the government would never collect any taxes. Sorry, but I am not sure how else to explain this.Customer response
24/10/2023
Complaint: 20751934
I am rejecting this response because: I had a credit of 200.00 dollars and the company when charging me for 250. for the removal of the tanks. plus I had still 50% of propane that I payed for still in the tanks? Why? the company said they don't reimburse the propane. Funny that other companies do.Plus the company told my husband that if we didn't use our credit card to pay for the 350. that was needed to be payed to delivered then we would not get any propane delivered to our house. (most propane company would let you pay it off in time. NOT NOW?)I have payed the amount of 83.50 but for all the lying and cheating for a propane company (Rosebush Over but not a good way to run a company) Plus then I get an email stating that they were gonna take me to small claims court? Yes now they are bulling your family to. NICE Company.Good Bye to this company and other people need to know what kind of crooks and lairs they are.
Sincerely,
**** ******Business response
25/10/2023
We encouraged your husband as we do with everyone else to use up any remaining fuel in the tanks before having them picked up. We explained that there is no credit for residual propane in the tanks. He decided to have the tanks picked up anway. I am not sure what else I can say regarding this matter.Customer response
26/10/2023
Complaint: 20751934
I am rejecting this response because: Well I see your company got what they wanted. (Don't give a CRAP about the working people) and the ******** ****** didn't even helpGlad there out there to HELP US
I'm very upset that I even went with the Rosebush and More People Need To Know that your company is a RIP OFF.
Sincerely,
**** ******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.