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          Phoenix AMD International Inc. has 1 locations, listed below.

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            Business ProfilePhoenix AMD International Inc.

            Home Furnishings
            BBB accredited business

            Contact Information

            41 Butler Crt

            Bowmanville, ON L1C 4P8

            Get Directions
            Visit Website
            (905) 427-7440

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            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 28/9/2007

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            41 Butler Crt, Bowmanville, ON L1C 4P8
            BBB File Opened:
            21/4/2005
            Years in Business:
            33
            Business Started:
            1/1/1991
            Accredited Since:
            28/9/2007
            Contact Information

            Customer Contact

            • Mr. Albert Marrache, President
            • Ms. Dawn Rowe, Vice President
            • Ms. Lise Watt, Executive Assistant
            • Mr. Cathy Fitzgerald, Controller
            • Ms. Louise Levesque, Customer Service Supervisor
            Additional Contact Information

            Fax Numbers

            • (905) 427-2166
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            After purchasing new appliances 4 years ago, we put 5 year warranty on all of them. We have dealt with this warranty company with a couple issues and they have been fine to work with up to this point. However, this time was different. We are currently on week 14 of not having a dishwasher! I have contacted the company numerous times over the last 14 weeks. First, they told me there was only one technician in my area (which is false and another employee has fessed up to it on another call). I was trying to get the same technician who I've dealt with previously. For the bulk of the time they said the part was on back order. For the last few weeks, the said they were able to get the part to ship to us, but the technician is still waiting for the part to arrive from the last I heard. During my last call, I asked the employee to transfer me to a supervisor/manager and she said that their process is to take my info and put in the request. I'm on day two of waiting for a call back. At what point do they need to replace the item with a new one? I think 3.5 months is a little excessive to keep waiting!!
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            Read 12 More Complaints

            Customer Reviews

            6 Customer Reviews

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            Most Recent Customer Review

            Joseph h

            12/07/2024

            ******* *** ** **** *** *********** *** ** ***** ************ Going on week 3 of not having a working fridge. It has taken 2 weeks to get a technician to diagnose the compressor on my 2 year old ** fridge needs to be replaced. 4days and counting Phoenix AMD is still waiting to recieve the report from the technician,after which they will need to review it to decide what to do next which can take a further 24-48 hours. I would expect that a company like Phoenix AMD would have more leverage to get things moving with the repair company. I would expect the contract Phoenix AMD has with *******-******* would include time lines on how long it should take to have a technician troubleshoot the problem, how long does *******-******* have to get that information back to Phoenix AMD etc. Phoenix AMD keeps saying they have sent an email or they have escalated my case (not sure to whom) but all with liittle noticible effect If you are considering buying an exteneded warrenty to protect your investment in a major appliace read the fine print ask lots of questions about the timelines involved in getting your appliance fixed, *** **** ** *** ** *** *** *** ******** ** **** ******* *** **** **** ****** **** *** *********** *** **** *** ***** ********* they just dont care about getting your applice fixed in a timely fashon...
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

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