ComplaintsforPerfect Fit T Shirts
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Complaint Details
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Initial Complaint
24/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered $134 worth of tshirts from Perfect fit tshirts. They state they don't do refunds unless merchandise is defective. Three shirts weren't as shown on the website and the other Tshirt fit wasn't consistent with the other x larges I had purchased. I returned three t shirts to the address shown on their website, totalling $54.97. I emailed them several times over the last two years with no response. I know the received my emails because they received my order and sent an order confirmation. I am submitting my complaint outside of the time perimeters as I have tried off and one for at least two years to work this issue out with my last communication in February'22. I abritarily emailed them in May 2020 asking where returns should be sent. I received a response from Alan D. who provided a different address than what's on their website. After I received his reply I apprized him of the return and why I was requesting a refund/ merchandise credit, even, totalling $54.97. I had once patronized this company frequently so I did not expect my request to be ignored on numerous occasions at different time periods. I've never experienced a company that repeatedly ignores requests for communication regarding a purchase, particularly over a small amount of money. I have documentation of my numerous attempts of correspondence as well as my receipt with price and description. I know my purchase is well out of your time requirements but as I stated earlier, I have tried repeatedly to reach an amicable solution to no avail. I would appreciate a merchandise credit from this company. Respectfully, ********* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.