Business ProfileforLakeland Networks

During March. 2022 we had Lakeland Networks install Fibre TV, Internet and phone. When the installers came, my mom went into the office while the hooked up the TV. The next day, my brother noticed a large area of paint transfer. I took an LCD screen cleaner and lint free cleaning cloth to wipe a small section of paint transfer to see if there were scratches and there were many little ones. The entire transfer area that is scratched is about 6 inches long. I contacted ****** via email (my Lakeland contact) and he forwarded my complaint to ****. **** asked for pictures and had two Lakeland team members come and looked. The one team member immediately stated it was "just paint" as if he was trying to get out of it from the start. I walked over and disagreed show him the scratches and how I had cleaned the small area mentioned above. The other team mate agreed there were scratches. The next day I recieved and email from **** who said it was not their fault due to the reasons mentioned in the attached screenshots including that they don't carry paint and that we had recently painted the trim (which was back in the beginning of February 2022, so it was dry AND we would have noticed a 6 inch area of transfer the moment we went to watch TV like we did when we noticed this!). I emailed called and left a message for ****, but she has still not replied. My brother called the as me day and she said they hooked up using ****'s HDMI cable (which is admitting to cutting corners as they should supply their own cable or asked if we had one that was not ****'s). They also stated that they did not touch the TV, but their are finger prints at the top and we had never said to them that they had touch it. As the TV is in a corner on a TV stand, the would have to pull out the TV stand and rotate it to get in and behind to install, which moves the tv with the stand! My brother and I save hard for this TV for our elderly mother. It was a Christmas 2021 gift and only 3 months old!