Business ProfileforCanpar Express Inc

I received the ******** "Sorry we missed you" notice on my door on March 7. It had the "make another attempt" dates crossed out. As per the instructions, I signed up online to be notified when the shipment would be available for pickup. I also attempted to use the other delivery options online, but none were available. I checked tracking the next day and saw that another attempt was made to deliver. This failed despite someone being home at the time and not hearing anyone at the door. I would have pre signed for signature if that option was available on the notice. I continued to track the shipment and check my emails for a notification or any other information about to where or when my package would be available for pickup. I did not receive any notification and the tracking showed that the package "arrived at hub/terminal from bulk/city trailer" which does not provide any information about where to pickup the package or state that it's ready for pickup. After a week, on March 18, I called the customer service number to get more information. The representative told me I could pickup the package from Surrey, provided the address, and informed me that it would be held until March 22. On March 19, I drove to the Surrey location where I was told that the package had been returned to sender the night before. Throughout the whole process, I had no opportunity to receive the package and received no accurate information about how I could pick it up. I've ******** the "Sorry we missed you" notice for your reference. After the package was received by the vendor, I had to pay to have it shipped back to me a second time.