Business ProfileforColony Ford

When I financed the brand new Ford Fusion Energi 2018, in March 2018, the price we all agreed upon was $200 canadian biweekly. We were about to sign the contract when a sales person (D. M. or Andy P. B.) offered me a maintenance plan for a $9 biweekly that would cover various inspection and fixing of the car every 6 months or 8000 km (whichever comes first). He told me that they will build the price for maintenance into the financing plan. At that point I did not realise that they were going to entrap me into a finance plan that I did not agree upon. They said the financing would now be $209 biweekly with the maintenance plan included. On Jan 27, 2022 when I went to do the maintenance at my local Ford Service center in Kitchener, the person at the counter told me my maintenance plan had expired! She was able to show me that it was only up to 80,000 km or March, 2023 whichever comes first. At this point, my idea was: going forward, I would pay $200 biweekly since the maintenance had expired. But another lady at the ********* Ford told me to my surprise that I would have to pay the same amount regardless as this was built into the financing plan! I now understand, it was their plan from the beginning to trap me in a $209-plan rather than the one I agreed on. Clearly, this was not transparent. Had they made this clear to me at the time of contracting, I may or may not have agreed to have the maintenance built into my finance. I definitely did not agree on the $209 biweekly plan for the car alone! Despite no service, I shall now have to keep paying a higher premium than I agreed on. I want them to reduce the pay to $200 biweekly or extend the maintenance plan for as long as I have to pay the finance.