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ComplaintsforUnishh
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Complaint Details
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Initial Complaint
29/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a tool (drill guide) online from a Markham Ont business named Unishh. The tool described on their website appear to be of high quality and made of anodized, machined aluminium, with brass components... I ordered the tool and was very disappointed when I received a cheap plastic replica of what was described on their website. I contacted Unishh and was told through messenger that if no damage or malfunction, there would be no refund as per their policy. I enquired about the tool I saw on Unishh website videos and find out the videos and pictures used were taken directly from a made in USA company called **************************, and Unishh took the company ******************** picture and videos directly from their website, I could see on some pictures that Unishh had brushed off the white lettering of the ******************** brand name. I complained that the cheap ******* copy of this USA made high-end tool was a counterfeit and I should get my money back.Business response
04/10/2021
Business Response /* (1000, 5, 2021/10/01) */ We believe we did not do any infringing activity however, we have still have initiated a full refund to the customer, because for us customers matters more than such allegations which are not true. The pictures used on the website were not someone's property and were provided by my suppliers website who provides us with the products. Moreover, it goes through ****** merchandise and gets approval before getting the campaigns started. Just because there are other companies selling the same product and the customer does not like the product does not mean that we are infringing someone's products. There are no logo's on the actual product received by the customer. There is nothing we can do then to explain it to the customer. Thank you Unishh Consumer Response /* (3000, 7, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unishh falsely claim "The pictures used on the website were not someone's property and were provided by my suppliers website who provides us with the products" The videos and pictures (now removed from their webpage) belong to ******************** company, their patented product was counterfeit by *****, https://www.************/auto-line-drill-guide.html this does not absolve them from responsibilities to refund when a customer points this out to them!! The money was refunded by ******, I want an apology for the irresponsible action of this retailer! **************************************************************************************************************************** Unishh should have made enquiries and exercise due diligence, something management remain clueless in their denial of doing anything wrong!! Only because ****** had enough sense to see what was wrong I got my money back! Also, after complaining to Unishh I was told to complete a form, but by then Unishh had removed my email address and the order number required to fill in the form...***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.