ComplaintsforAccess Storage
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Complaint Details
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Initial Complaint
11/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On march the 29th entered the storage unit to remove items and found mattresses, boxes and other items in the unit infested with rats and mice. As well as a lot on rodent droppings. The storage unit, requested more documentation to with receipts of items lost. That was provided in an email. I have paid over 2000$ to keep things in storage, as well as paying an extra for April, to figure out what can be salvaged. On April the 7th I travelled back to Ontario to get more documentation and further access the damage. Which I provided access storage with receipts. Today may the 11th I was told that Access storage will not be refunding me or covering the cost of damage items. They stated that they could get someone to clean and sanitize all items, which does not help items that are beyond repair, and should NOT be kept due to disease that rodents carry.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.