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ComplaintsforLatham Pool Products
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Complaint Details
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Initial Complaint
31/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a new pool delivered and installed in May 2020. Initially the pool was manufactured by ******** Pools. I filed a warranty claim with ******** Pools back in October 2021, to have some repairs completed. I was then advised in March 2023 that Latham pools had taken over for ********. The repairs were approved to be fixed under warranty by Latham. Since this time I have been told that a service team will schedule an appointment with me to fix the issue. When no one follows up , I have re contacted Latham pools to remind them about the out standing work and still they tell me a repair team will reach out when they can schedule the repair. It has been 2 years now since i initially brought this warranty issue forward. My pool has not been repaired. I do not feel that they are not honouring the pool warranty.Business response
02/11/2023
Thank you for the opportunity to respond.
We have reviewed your claim notes and see that we spoke to you on 11/1/2023. We indicated to you that your claim is open and active in our queue but unfortunate at this time of year repairs are no longer available due to weather restrictions. If you would like to close your claim, we can do so. However, if you would like your claim to remain open, please let us know and we will keep you in the queue for repair for the 2024 season.Kind Regards
LPP/Inc.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.