Customer ReviewsforMcCann Mechanical Inc.

McCann Mechanical Inc. tried to repair my stove and dishwasher. They came on 04 January 2021. After two months, I phoned them to get an update only to be told that the parts were on order and if it took a long time it was because the receptionists had to answer to many phone calls from customers. They came on 26 May 2021, 5 months later. The technician attempted to remove the electronics from the stove glass top by prying with a putty knife between the glass and heating elements. I pointed out to him that he needed to remove 3 more screws from the bottom that were still between the elements. When he finally got everything back together, the front and back gaskets were not fitting properly. He told me he would look at it once all other items were fixed. The wrong front moulding was ordered and he couldnt fix that and since lubricant didn't fix the drawer stiffness in opening it he couldn't fix that either. The same thing happened for my dishwasher. He was not successful in removing the front panel and needed to come back once he ordered a new door. Despite repeatedly telling me so, McCann never came back to finish the repairs and kept lying about it on the phone telling me the parts were ordered and the paperwork submitted. As it turns out, this was a complete lie. I kept calling them until Feb 2022 (9 months after their initial visit) and then took my case to each respective appliance manufacturers who updated my case to their manager's level. Bosh sent another company and they repaired the dishwasher within 20 mins. McCann didnt know there were screws inside the handle at the top. In all it took 15 months to get my appliances fixed by competent companies and not McCann. In dealing with McCann Mechanical I experienced the worst of what the Home Appliance Repair sector has to offer. McCann Mechanical Inc. are liars, rude, unprofessional, and certainly not qualified to work on home appliances. They give a bad reputation to all Home Appliance Repair Businesses.

This company deserves negative stars. Their service is ridiculous, their technicians are unprofessional, incompetent, and the owner is a thief. We had an issue with our gas stove, which was under a warranty we purchased at the time of sale. Had we known McCann Mechanical was the company outsourced by the warranty provider, we never would have purchased it. It began with a simple error code on the circuit panel. The technician showed up with the digital circuit panel only; based on our research, the unit comes with two parts: the circuit panel and the front console. The tech finally figured out how to remove the console to access the circuit panel. In doing such, he dropped the console which ended up being scratched and dented. He took photos and assured us one would be ordered since he damaged it. 16 months later still nothing...They should have the console in their possession since it comes as one unit to begin with. The delay was constantly blamed on COVID supply problems. We checked various Canadian supply companies online and the unit is available for next day delivery. We advised them of this but we were told that they only deal with specific companies. We decided to go in person to address the issue. We were not allowed in the building, we had to discuss the problem outside on the front step when it was determined that it was still back ordered. One hour later, we receive a phone call telling us they are closing our case because of the age of the stove. So, in essence, we have just been advised, after all this time of following up with them monthly, that they are not replacing the unit, THAT THEIR TECH DAMAGED, because the stove is too old...it is barely 4 years old and this claim had been submitted 16 months ago....**** ******* ****** ** ****** **** ** ** ***** *************

Don't know what they are doing do not listen to the technical people they phone for help. Wouldn't ever use them again