ComplaintsforPocket Bike Canada
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Complaint Details
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Initial Complaint
17/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have requested the certificate of origine and bill of sale since June 7th 2022. I was told the following when I contacted pocket bike by phone on numerous occasions: 1) 2-3 business days to mail you documents; 2) i’ll send you the PDF today; 3) resend us your email; 4) im just waiting for the owner to sign off and l‘ll send it to you. All i want are the above documents as they are required to insure the 3,000.00 ATV I purchased from pocket bike.Business response
27/07/2022
Hey ******,
We sent out an email on July 18th including the documents you require to insure your bike. We used the email that was provided on the order. Please check you junk or spam folder as this email has 2 pdf files attached. I will also resend the same email today.
Thanks, ******
You can call us at 1-888-506-9331 if you need any assistance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.