Business ProfileforSun-Mar Corporation

We purchased the Sun-Mar Excel electric unit (serial #**************) on Tuesday, April 18, 2023. The unit was bought at **** ***** for $2138.68. However, as directed, all warranty issues are through Sun-Mar directly. We reached out to Donna (*** ****) on 12/11/2023 regarding a crack in the top cover of the unit and it was spreading rapidly. The case went to Noni (*** ****) as we reached out again regarding a crack in the main handle swivel on 1/5/2024. Parts were sent for us to replace. However, the incorrect top cover was sent (non-electric version). They followed up with a plastic patch piece to cover the hole. The fan stopped working on 1/7/2024. We contacted Noni on 2/8/2024. They shipped a new fan for us to replace and reassemble. On 3/3/2024, upon performing the regular operating procedure (turning the drum) the entire Bio-drum collapsed thus damaging the finishing draw, drum locker, humus deflect, and drum bearing plate, which has rendered the unit completely unusable. We spoke with Noni on 3/22/2024 and we were informed that this is all our fault. They resolve that we must have: “stood on the drum or applied brut force.” This is impossible as the entire inner unit is enclosed by the cover. **** *** ******* ** *** ******** *** ********** We attempted to explain that the drum bearing plate is plastic, brittle, and cracking in our hands, but they refused to admit manufacturing default. Even if we send the piece at our shipping cost they will not change the outcome. We are seeking a total unit replacement or a full refund of this ***** unit. **** ****** ***** **** ***** *** *** ** ***** ****** ** ** ***** ** ********* ** *** ************ *** **** ****** **** **** ** ***** *** *********** ********** *** *** * ****** ** * ****** ** ** ** **** * ********* ****** *** * ********* ***** *** **** ***** *** **** ************** **** ** *** **** **** ** ******