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ComplaintsforChatters Hair Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my hair highlighted at Chatters Hair Salon at ********* mall in Burlington, On. I had brought in a picture from the hair stylists own ********* page to reference the blonde I wanted. I walked out with a colour that was darker than what I walked in with, only with a green hue and paid $289. After I saw my hair in natural light, I realized how bad it was. I call them and complained that it was not close to what was promised. They will not give me a refund and have given me the option to wait 2 weeks, and come in and have the service redone. I do not want that option as I no longer trust their level of knowledge. Plus the integrity of my hair is now compromised. *** ** ***** ******** ** ** ****** ****** What business will not refund your money when you do not get what you paid for. * **** ******** * ******* * *** ** ** *** ********** *** * ** * *** *** *** ******** ********* ***** **** *** *** ****** * *** *********. I have been getting hightlights for years and have never had this issue. Im not sure what I am entitled to? Best, ***** ****Business response
13/02/2023
Guest came in requesting hair to be lightened as per inspiration photo she saw on stylists ********* page.
Consultation was completed and stylist did inform guest that this may require 2 sessions to get same result because guest in photo had lighter base colour to start with.
Guest was unhappy with outcome of hair and before leaving the salon suggestion was made that they can book another appointment and stylist would add more highlights to get even closer to colour in pic. Guest said she wanted to go home.
Guest reached out to our customer service department after a few days demanding refund.
Salon leader reached out to guest offering her to come back in and we would add more highlights as every base colour is different and every guests hair lifts differently, we also offered a different stylist if she no longer wanted to see the original stylist.
With every bleaching service we do oliplex is included in service to protect hair and ensure there is no compromise to our guests hair, this is not the case at other salons they charge you a surplus for this.
The guest was not happy with our resolution
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.