Business ProfileforNina L'Allure Laser Hair Removal Studios
At-a-glance
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Business Details
- Location of This Business
- 212 Plains Rd E, Burlington, ON L7T 2C3
- BBB File Opened:
- 13/3/2024
- Business Management
- Business Owner
- Contact Information
Principal
- Business Owner
Customer Contact
- Business Owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Dona G
05/03/2024
Nina L'Allure Laser Hair Removal Studios Response
14/03/2024
It is unfortunate to read this review, ******** **** ****** *** ******* **** ******* ********* ******* ****** ** *** **** ******* ****** *** ******* **** ** **** *** ** *** ****** ** *** ****** ************ *** ********* Here are the facts:
She did not disclose full medical information about her excema at the time of the appointment. She signed a disclosure form informing her of any possible downsides to the treatment such as short-term swelling, redness, bruising which typically goes away in a few days.
She asked for a refund and we gave it to her. She did not come back to follow-up after the treatment and has not provided us with any proof from her doctor stating she has 1rst degree burns but instead chose to start leaving negative reviews with images that clearly do not indicate severe burns.
We reached out to her when we saw the first negative review on google to resolve her concerns and she has not responded. It appears that she has given us incorrect information of her location.
We have all the documents of proof of these transactions with her signature if legal action is necessary.
I have been in business for over 20 years with five star reviews and very loyal clientelle, so this is an unfortunate situation but with no way of communicating with her there seems to be no resolution.
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