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Complaint Details
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Initial Complaint
14/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought an ****** toy ($250). It came without the actual ****** which I only realized at my child's birthday when the package was opened. There is an empty slot in the case where an ****** should be and it is empty. They charged me for a service/item that was not delivered.Business response
01/09/2023
Hi *******,
I'm sorry to hear your original order was received without the actual ******. It appears a reshipment was sent February 10th, as soon as we were notified of the issue. The reshipment shows as being delivered on February 14th by *****. If you did not receive this please let me know so we can investigate further.
Thank you,
Katie
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.