Business ProfileforPollard Windows & Doors

We moved in to our new house on August 2012, our home was build by ***** ******** in ******-ON. Our house has 25 years of warranty for windows with pollard Windows company. We have attempted several times since May 2022, to have some of our window glasses change due to broken ceiling of glasses/or the quality of glasses are not good probably. Last year in May 2022, we had Pollard window staff attending our house to measure our glasses to be ordered and replaced since we had warranty. But after few weeks the Pollard company manager refused to change the glasses and reported our house only had 10years warranty and Not 25yrs. When we asked the company to provide our file or documentations to proof when our warranty doc. with their company to be provided to us, their staff **** *********** refused to do so. **** reported they only can provide the records of our house warrant to the builder "***** ******** ***". We have communicated several times via email and phone calls but Pollard windows refuses to provide documentations to us since. We also contacted ***** ******** company in ****** to obtain our file and their manager said they do not keep any documentation for our home and since we are the owner of *** ******* ***** in ******, then pollard windows company Must provide all records for warranty to the owner only and Not to ***** ********. We have proof of emails communicated with Pollard windows company and left several messages via phone, but not successful to access our records. We are sure when we bought our home we were told by ****** ******** Representative that our window glasses are covered for 25years of warranty. We need help to access our records for our home with Pollard windows. In addition they provide new window glasses for our windows as soon as possible because we know we have 25 years of warranty, but this company is trying not to deliver services to us. ***** ***** *** ******** *************