ComplaintsforCrunch Fitness - Cambridge
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Complaint Details
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Initial Complaint
16/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was a memeber at the gym. My membership was arbritaily cancelled. I paid for a full membership in advance. The gym manager Carolina P. refused to return my refund for the months that my membership was revoked. I am requesting help to have my money returned.Initial Complaint
28/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed up for Crunch but I changed my mind a week after because I signed up with another gym that was closer to home. I called ************** and was then directed to call ************ and was then directed to email **************@************.com to request cancellation. I sent that email on November 24, 2021 and have yet to receive a reply and Crunch continues to charge me including an annual fee. I would like to speak to someone by the end of the day and a need a refund now.Business response
24/08/2022
Business Response /* (1000, 5, 2022/02/14) */ Hello, We are sorry to hear that you are experiencing difficulties with your cancellation request. We have had an opportunity to review your account. To ensure that you are not billed further, we have processed the cancellation effective today. Please retain a copy of this email for your records. Unfortunately there are no notations or request documents on file for cancellation. If you could kindly provide us with your earliest request for cancellation in writing which will help us determine what adjustments are required. We look forward to hearing from you. Thank you. Consumer Response /* (3000, 7, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did send a request via email in November 2021. *******************. I would like a refund asap. Business Response /* (4000, 10, 2022/02/17) */ Thank you for providing your email confirmation. We see your request was submitted on Nov 24, 2021. This would make your final payment due Dec 14, 2021 as it falls within the 30 days notice. We have calculated your refund for the remaining payments for a total of $78.92. We will have this submitted for processing today. Please note that all refunds can take up to 4 weeks to process. We apologize for any inconvenience. Thank you. Consumer Response /* (4200, 12, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No. The total is 102.53. ************************************ Business Response /* (4000, 14, 2022/02/22) */ Thank you for providing your additional information. As previously stated, Your request was submitted on Nov 24, 2021. This would make your final payment due Dec 14, 2021 as it falls within the 30 days notice. Your payment for Dec 14th drafted through your account on Dec 15th. This payment will not be refunded. Your entitled refund is for a total of $78.92. We will have already submitted this for processing. Please note that all refunds can take up to 4 weeks to process. Thank you. Consumer Response /* (4200, 16, 2022/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is by far the most frustrating thing I have ever had to deal with. Please just pay attention. I submitted my request in November and you still took a payment out in December, January AND February. TAKE THE TIME TO LOOK AT THE SCREENSHOT I HAVE ALREADY PROVIDED! I have received the refund for $78.92. There is a difference owing of $23.61. Please just give me the remaining balance so I never have to deal with your ******************* company ever again. Business Response /* (4000, 18, 2022/02/28) */ Hello, We did pay attention to what was stated. If the member could kindly do the same. As per our previous response, the cancellation was requested on NOV 24, 2022. Cancellations require 30 days notice. The payment on Dec 14 for $11.24 fell within these 30 days and will not be refunded. All other payments that were withdrawn outside of the 30 days notice have been refunded for a total of $78.92. There are no further refunds applicable. Thank you.Initial Complaint
20/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my membership with crunch fitness about one and a half month ago and somehow they still have my banking information and they charged me for the membership and I can't even contact them because of the restrictionsBusiness response
05/05/2022
Business Response /* (1000, 6, 2022/02/07) */ Hello, The cancellation request was provided on Dec 9th, 2021. All cancellations require 30 days notice. The final payment due would be for Jan 6, 2022 regardless of the temp closure. There are no further payments due or applicable refunds. The final payment was made and the cancellation processed. Thank you.Initial Complaint
12/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Crunch Fitness has been taking money from my account during the covid shut down. I have attempted to stop the payments by calling them, emailing them, and finally I went to my bank (**) and had the bank stop payments. They have taken money from my account under ****** ********** and then they used ******-**** **********. They had taken a 56.44 payment from me during a time the facility was closed and again took money from my account 2 other times after that. At this point I have called repeatedly to try to resolve this, I have even been to the gym and spoke with the manager. She agreed to assist me but then never responded to emails after I left. I have all my bank info and the info the manager gave me the day I was there. I have also copies of all emails I have sent to try to communicate with them! They closed the gym 05/13/2021 that is when they took 56.44, they then took an 2 additional payments of 24.80 from my account follow that. I just want to recoup my monies lost. Thank you for helping with this matter! ****** **********Business response
24/02/2022
Business Response /* (1000, 5, 2022/02/07) */ Hello, Assistance has already been provided for this member. We have outlined what they are entitled to with respect to the refund. We have cancelled the agreement already and the refund for $49.60 has been submitted for processing. There are no further refunds approved. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.