Business ProfileforAudiosource Inc.

The company wouldn't provide return shipping costs for a product that was way, way under any type of quality I expected - the record player looked cheaply made and that it could fall apart.

Dear ****** ******, We regret to inform you that we do not cover the cost of return shipping for items when customers change their minds after making a purchase. This information is clearly outlined in our return policy on our website, which we encourage all customers to review before making a purchase. Thank you for your understanding.

Didn’t simply change my mind on the product - the quality of the item was extremely poor in my opinion. Much more entry level than is implied by the cost. ****** (who I purchased it through) has a free return policy if the item is not satisfactory or as described, so I feel like it was implied your company would as well. It wasn’t clear and you know it. To top things off, your customer service has been awful. Firstly you rarely respond within a reasonable time and secondly, when you do, you are condescending and petty. * ****** ********* ****** ********** ****** **** **** ***** *** **** ****** ********* ** **** ***** **** *** *** *** * **** *******

Thank you for reaching out to us. We appreciate the opportunity to clarify our policy regarding the return label cost. ******** Turntables are highly regarded for their quality and consistently receive top ratings from satisfied customers. It's important to note that we have successfully sold numerous turntables without receiving any quality-related complaints. However, we understand that individual preferences and expectations can vary widely. As outlined in our policy, returns resulting from a "Change of Mind" are the responsibility of the customer, and any associated return costs are to be covered by the customer. This information was transparently communicated during your purchase through our third-party seller on ******. In situations like this, it is advisable to conduct thorough research on a product before making a purchase, particularly when specific expectations are involved. This diligence can help ensure that the product aligns with your individual needs and preferences. If ****** chooses to cover the cost of your return label, that is a decision they make independently. Our responsibility to cover return costs only applies in cases where the item is defective, as also stated in ******'s policy. We would like to highlight that our ratings on ****** reflect our commitment to customer satisfaction, and we always strive to meet our customers' expectations. We understand that your perception of our service as less than satisfactory may be due to your experience with a product that you believe does not match its cost in terms of quality. However, it's important to clarify that this issue is related to the product itself and not our service as a seller. We hope this explanation clarifies our position, and we remain available to address any further questions or concerns you may have. Best regards,